Production Terms and Timeline
We know that timeliness is critical to your success with print projects. Understanding the factors around a project’s in-hand date is helpful in setting proper expectations for your customers. Many of these are within your control: meeting the order cutoff time, plus the turnaround time and shipping time you select.
Cutoff Time
The time by which you must submit your artwork and complete your purchase starts the turnaround time clock. If you miss the day’s cutoff, the time you see is for the next business day.
Cutoff time is determined by the turnaround time you choose and is 10 am Pacific Time.
Turnaround Time (TAT)
TAT is the number of business days it takes to produce and prepare your project for shipping or pickup.
Here’s when the clock starts ticking:
Did you meet the cutoff time? Your project’s TAT starts the same day.
Did you miss the cutoff time?
TAT starts the next business day. Projects are shipped on the last day of (or sometimes before) the end of the TAT time.
Shipping Time
This is the amount of time it takes for your project to be shipped from our production facility and arrive at the destination address. Next-day shipping is just that and arrives the next business day.
Please note that estimated shipping times may vary due to weather or other conditions that is out of our control.
In-Hands Date
This is the anticipated date to receive your project and is influenced by the cutoff time, turnaround time, and shipping time.